Returns Policy
If you need to return items to us a Returns Merchandise Authorisation (RMA) must be obtained from us for each and every return so that we are able to process your return. The RMA must be clearly shown on each returned parcel and must be in the original manufacturer's packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software packages must be returned unopened with the software seals intact. Except in the case of faulty goods, returned items not complying with these requirements will be rejected.
Your Right to Cancel
You are entitled to cancel your order for any reason until, but no later than the end of the 7th working day after the day of receipt of the goods.
You should cancel goods purchased from us by sending a written notice of cancellation by email to sales@praetorian-it.com or via post to Praetorian IT, Advantage Business Centre, 132-134 Great Ancoats Street, Manchester, M4 6DE
On cancellation of an order, you must return the items to us in their original condition and undamaged. When you cancel an order you will have to pay the carriage costs for returning the items. You must take reasonable care to ensure that the goods are properly packaged so that they will not be damaged whilst in transit. If you do not arrange to return the goods to us then you are under a duty to make the goods available for collection at your expense from the address to which they were delivered.
You will not be permitted to cancel a purchase for software supplied on CD, DVD or other similar storage devices if the software packaging has been unwrapped or the seal has been broken.
When you cancel an order, we will refund the price paid, less any direct cost of recovering the items (when applicable), within a period of 30 days from the date of cancellation.
Return of Defective Goods
In the event that items are found to be defective at any time within the first 30 days from delivery then please contact us as soon as you became aware of the defect, ensuring that you have the item’s serial number available.
Different manufacturers have differing policies for dealing with items, which are termed ‘dead on arrival’ meaning that the items are found to be faulty either on delivery or very shortly afterwards.
You will therefore be advised by our team of the relevant manufacturer’s returns policy.
In the event that a manufacturer’s returns policy applies we will not charge you for the collection of the defective items. It is your responsibility to package and secure the items prior to collection to prevent damage during their return to us.
We will repair or replace such defective items (or the defective part) and only if a repair or replacement is not possible or would be disproportionate to the price of such items we shall at our discretion refund the price of such defective items at the pro-rata contract rate provided that you return the defective goods to us with all internal and external parts that were delivered with the items.
If we arrange for a courier collection of your items we will let you know a collection date and window for collection.
If following the testing process the defective items are found to be in good working order without defect, we will return the items to you and the carriage costs of this return will be your responsibility.
If it is evident that the defect has arisen because you have failed to follow the manufacturer’s instructions as to the storage, installation, commissioning, use or maintenance of the goods, or if you have altered the items without the written consent of the manufacturer then we reserve the right to refuse a repair, replacement or refund.
You should note that we adhere to individual manufacturers’ guidelines in respect of acceptable deviation of quality of certain items. Therefore, we reserve the right not to accept items considered by you to be defective if the error or fault is within the manufacturer’s accepted manufacturing tolerances. If you have any doubt, please contact us
Warranty Claims
If items become faulty more than 30 days after delivery then you are advised to contact the manufacturer direct and use their warranty procedure.
You should note that certain items have a reduced warranty period. For example, items specified as ‘refurbished’ or ‘open box’ are only subject to a 3-month warranty from the date of delivery. Your statutory rights are not affected when you purchase such items.